# Creating Scenarios

# Scenarios and Scenario Sets

**Scenarios** define specific test situations that simulate realistic user interactions with your AI conversational agent. Each scenario represents a single conversation journey, from the initial user request through to the final outcome.

**Scenario Sets** are collections of related scenarios grouped together for organized testing. This allows you to efficiently test multiple related conversations at once.

**Example:**

* **Scenario Set:** "Customer Support Interactions"
  * Scenario 1: Product return request
  * Scenario 2: Order status inquiry
  * Scenario 3: Technical troubleshooting
  * Scenario 4: Billing question

    ![Create Scenario](https://storage.googleapis.com/evalion-production-public-assets/documentation-assets/img/getting-started/scenario-set-table.png)

## Creating Scenarios

You can create scenarios in two ways:

* **Manually** - Create individual scenarios one at a time
* **CSV Upload** - Import multiple scenarios at once for faster setup

### Create Scenarios Manually

1. In the Evalion dashboard, go to **Scenarios** in the sidebar.

2. Click **Create Scenario Set**:

3. In the create scenario set page, enter the set details:

   * **Name:** The name of your scenario set.
   * **Description:** Scenario set description.

4. Click on the **Add Scenario** button to add your first scenario to the **Set**:

5. In the **Add Scenario** `pop-up`, enter the following:

   * **Scenario Name:** The name of your scenario.
   * **Description:** Scenario description.
   * **Definition:** Defining how exactly the simulation with the agent will go.
   * **Expected Output:** The expected outcome determines whether your agent passes or fails the test scenario. Define all requirements your agent must meet - if multiple outcomes are expected `(e.g., collect information AND provide confirmation AND schedule follow-up)`, list each one since Evalion validates that all conditions are satisfied before marking the test as successful.

     ![Add Scenario](https://storage.googleapis.com/evalion-production-public-assets/documentation-assets/img/getting-started/scenario-set-scenarios.png)

6. Click on **Add Scenario** to save.

7. Repeat steps 4-6 to add more scenarios to your set.

8. Click **Create Scenario Set** to finalize your scenario collection:

   ![Create New Scenario Set](https://storage.googleapis.com/evalion-production-public-assets/documentation-assets/img/getting-started/scenario-set-create.png)

### Import Scenarios via CSV

For faster setup when you have many scenarios, you can bulk upload them using a CSV file.

1. In the Evalion dashboard, go to **Scenarios** in the sidebar.

2. Click **Create Scenario Set**

3. Enter your scenario set details (name and description).

4. Click **Import CSV** or **Bulk Upload**:

5. Upload your *CSV* file or download Evalion's template for quick start, then click **Import Scenarios**:

6. Click **Create Scenario Set** to finalize your scenario collection.

Once you've successfully created your scenario set, the next step is to [create a test suite.](./index.md)