Personas

A Persona in Evalion represents a specific user personality type that simulates realistic human behavior during agent testing. Personas define how simulated users communicate, enabling evaluation of your agent's performance across different user types.

Personas help you understand how your agent performs with different communication styles, patience levels, and user behaviors that mirror your customer base.

Persona Components

Each persona requires only two simple elements:

1. Persona Name

A descriptive identifier that clearly indicates the personality type being simulated (e.g., "Busy" or "Detail-Oriented").

2. Persona Description

A brief explanation of the persona's behavioral characteristics and communication style.

Example:

• Name: Busy
• Description: In a hurry and has little patience for pleasantries or long explanations. Wants to get the task done as quickly as possible.

Persona Types

Evalion provides both predefined and custom persona options:

1. Predefined Personas

Evalion offers a curated library of common user personality types, such as:

• Normal Persona: A straightforward speaker with a natural, everyday communication style, neither slow nor overly brief, and with neutral emotion.
• Cautious Persona: Someone with a minor injury who is looking for advice. They are testing the boundaries of what the AI can provide.
• Old Persona: An older person who is not tech-savvy and requires patience and clarity. They might need information repeated.

2. Custom Personas

Create tailored personas that match your specific user demographics by considering industry-specific behaviors, regional communication patterns, age-based technology preferences, and accessibility needs.

Persona Role in Testing

Personas work alongside scenarios to create realistic test conditions by following their defined behavioral patterns while engaging with different scenarios. This allows various persona types to approach the same situation with varying communication styles and expectations, helping identify how your agent handles diverse user behaviors.

Challenging personas are particularly valuable for discovering edge cases and testing your agent's ability to manage complex or unusual user interactions.